We pride ourselves on only offering the highest quality lighting products, we know you will love them. Sometimes though, there can be situations where products need to be returned. We aim to help you get through those times as painlessly as possible.
If you are concerned that your order may have be damaged in transit please take a photo of the damaged box asap with your smart phone or camera, do not open the box until you have contacted us.
If you have opened your order and notice that your order is in some way damaged, please take a photo of the damage and send it to us asap.
Please send any photos of damage to firstname.lastname@example.org and then call us on 1300 85 12 02 to discuss further.
We will replace any of our products that arrive damaged as quickly as possible.
If we happen to send you incorrect products, we apologise in advance! Please call us as soon as soon as possible on 1300 85 12 02 and we will arrange to pickup the incorrect lights and deliver to you the correct lights. This will occur at no cost to you.
We are an online only retailer and we source our gorgeous lights direct from manufacturers around Australia and the world. This allows us to offer you amazing prices and a unique selection. It does mean however that we are not able to accept returns solely for a change of mind.
It is expected that you will measure your space and give careful consideration to your choice before purchasing. All of our products are marked with their measurements, it is up to you to properly read our descriptions.
The good news is that we have a team of lighting specialists standing by to help you choose the right lights for your home or business. If you are unsure please call us on 1300 85 12 02 and we will help to make sure you choose the right lights.
If you are reading this before purchasing here's a handy tip, most people want to return products because they ordered the wrong size. If you are unsure of what size light, chandelier or lamp you need please call us on 1300 85 12 02. Our lighting gurus can help you pick the right lights. You can also check out this helpful infographic.
By purchasing from this website You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.
Where a refund is necessary for any reason the funds will be transfered back to the original account that was used to purchase your order.